Returns, Exchanges & Warranty

We take pride in the quality and craftsmanship of every HEIR piece. Our jewelry is designed to be worn, loved, and lived in, and we're here to help you keep it that way!

Returns & Exchanges

Due to the handmade nature of our jewelry, we do not offer refunds. However, we're happy to accept exchanges on unworn, undamaged pieces within 30 days of purchase.

To qualify for an exchange, jewelry must be in its original condition and free from signs of wear or damage. Exchanges may be made for another item or store credit.

To initiate an exchange, please contact us at hello@heir-raleigh.com or 919-275-0699 before sending your jewelry back.

One-Year Warranty

We stand behind our craftsmanship. All HEIR jewelry includes a one-year warranty covering manufacturing defects and unexpected breakage resulting from normal wear.

If you experience an issue with your jewelry within the warranty period, please contact us with your order information and photos of the affected piece. We'll assess the issue and determine whether a repair or replacement is appropriate.

Repairs outside the warranty period may still be available for a fee!

Permanent Jewelry Care & Repairs

Permanent jewelry is made to stay with you, but that doesn't mean it can't be adjusted or repaired!

Complimentary Re-Welding

If your HEIR permanent jewelry needs adjusting or breaks, we offer one complimentary re-weld, provided you still have the original chain and visit us during our Open Studio hours!

Additional re-welds and repairs, including repairs on jewelry from other brands, are available for a fee. Stop by or text us at 919-275-0699 for an assessment!

Repairs & Long-Term Care

We want your HEIR pieces to last as long as possible. Even if your jewelry is outside its warranty period, we're happy to explore repair options whenever possible.

Need Help?

Whether you have a question about an exchange, need a repair, or simply want help caring for your jewelry, we'd love to hear from you.

Please include your name, order number (if applicable), and a brief description of the issue. Photos are always helpful!

Email: hello@heir-raleigh.com

Call or Text: 919-275-0699

Visit us: Open Studio — Saturday, Sunday & Monday, 12–2 PM.

Thank you for choosing handmade jewelry and supporting HEIR. We're always happy to help you get the most out of your pieces.